Last updated: February 2026

By visiting our website or using any material from our pages, please make sure you agree with and accept the following general terms and conditions. Browsing and further use of the website www.koinis.gr constitutes your unconditional acceptance and consent to these terms.

1. General Terms of Use

The company KOINIS IKE (hereinafter “the Company” or “we”), operating in the field of orthopedic and healthcare products under the trade name “Orthopedika Koinis,” reserves the right to modify or update these terms and conditions of transactions conducted through the online store www.koinis.gr, in accordance with its needs and standard commercial practices.

The Company undertakes to update this document for any changes or additions, posting the date of the most recent update. Any modifications do not affect orders that have already been placed.

2. Information & Products

KOINIS IKE makes every effort to ensure that the photographs, descriptions, and prices of products displayed on www.koinis.gr are accurate and complete. However, unintentional errors of a technical or typographical nature may occur, or inaccuracies due to service interruptions or force majeure.

If you spot an error, please let us know at info@koinis.gr so we can correct it as soon as possible.

3. Intellectual Property

All content on the website www.koinis.gr — including images, graphics, designs, text, logos, and distinctive marks — is the intellectual property of KOINIS IKE and is protected by the relevant provisions of Greek, European, and international law. All rights not expressly granted herein are reserved.

The use of material from our website is permitted solely for personal needs and information purposes, provided that “koinis.gr” is cited as the source and with the understanding that it constitutes intellectual property of KOINIS IKE.

The copying, reproduction, transfer, downloading, distribution, resale, or modification of any material from the website without prior written permission is strictly prohibited.

Any reproduction, republication, or commercial use of the content is permitted only with the written consent of KOINIS IKE. Links to our website pages are freely permitted.

4. Limitation of Liability

KOINIS IKE reserves the right regarding delivery times in cases of force majeure. The online store cannot guarantee the continuous availability of all products; however, it guarantees timely notification of customers in cases of unavailability.

The Company makes every effort to ensure the smooth operation of the website, without however guaranteeing that it will operate uninterruptedly, free of errors, or free from viruses and other malicious elements. It bears no responsibility for technical issues users may encounter while accessing the website, provided these are related to their own technical infrastructure.

The website may contain links to third-party websites. The Company does not control and is not responsible for the content of such websites, nor for any damage arising from their use.

Under no circumstances shall KOINIS IKE be liable for any claims of a civil or criminal nature, nor for any damage (positive or consequential, including but not limited to loss of profits, data, or lost earnings) related to the use or inability to use the website.

5. Right of Withdrawal & Returns Policy

The Company implements a returns policy in accordance with the provisions of Law 2251/1994 on consumer protection, as currently in force.

For detailed information regarding returns, exchanges, and the 14-day right of withdrawal, please refer to: Payment Methods & Shipping — Returns Policy (https://koinis.gr/en/content/16-e-shop)

6. Personal Data Protection (GDPR)

6.1 Data Controller

The data controller for your personal data is KOINIS IKE, based in Greece.

For any request or question regarding your personal data: Email: info@koinis.gr | Phone: +30 210 95 11 750

6.2 What Data We Collect

KOINIS IKE may collect and process the following data:

•       Identification data: name, address, phone number, email — for order processing and customer service.

•       Transaction data: order history, payment method — for proper order execution and invoicing.

•       Technical data: IP address, browser type — for statistical purposes and improving the browsing experience.

6.3 Legal Basis for Processing

The processing of your personal data is carried out in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Greek Law 4624/2019, on the following legal bases:

•       Performance of a contract — for order processing and provision of services.

•       Legitimate interest — for website improvement and collection of statistical data.

•       Consent — for newsletters and personalized offers.

•       Legal obligation — for tax and accounting compliance.

6.4 Data Transfer

KOINIS IKE does not sell, lease, or exchange your personal data with third parties. Your data may be shared exclusively with courier companies (for deliveries), payment service providers (for transactions), and the competent authorities (where required by law).

6.5 Data Retention Period

Your personal data is retained for as long as necessary to fulfill the purposes described above, or for as long as required by our tax and accounting obligations.

6.6 Your Rights

Under the GDPR, you have the following rights regarding your personal data:

•       Right of access — to be informed about the data we hold.

•       Right to rectification — to request the correction of inaccurate data.

•       Right to erasure (“right to be forgotten”) — to request deletion, provided there is no legal obligation to retain it.

•       Right to restriction — to request the restriction of processing.

•       Right to data portability — to receive your data in a structured format.

•       Right to object — to object to processing, including for marketing purposes.

•       Withdrawal of consent — to withdraw your consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@koinis.gr. We will respond within 30 days.

If you believe that the processing of your data violates the GDPR, you have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

6.7 Minors

Minor visitors may access the services of the website only with the consent of a parent or guardian. They are not required to submit personal data. In the event that data submission by a minor without parental consent is identified, the relevant data will be deleted.

7. Cookies

The website uses cookies to optimize the browsing experience. For detailed information about the cookies we use, their purpose, and how to manage them, please refer to the cookie settings pop-up that appears during your first visit to the website.

8. User Obligations

Users of the online store www.koinis.gr agree that they will not use the website to:

•       Publish, send, or transmit content that is illegal, harmful, threatening, offensive, defamatory, or libelous.

•       Violate intellectual property rights, trademarks, or confidential information of third parties.

•       Send viruses, malicious software, or code that may damage software or hardware functionality.

•       Collect or store personal data of other users.

•       Carry out any action that contravenes applicable Greek and European legislation.

9. Applicable Law

These terms and all transactions conducted through www.koinis.gr are governed by Greek law, Regulation (EU) 2016/679 (GDPR), Directive 2000/31/EC on electronic commerce (Presidential Decree 131/2003), Law 2251/1994 on consumer protection (distance selling), and Law 4624/2019 on personal data protection.

The courts of Athens shall have jurisdiction for the resolution of any disputes.

10. Contact

For any questions regarding these terms, you can contact us:

KOINIS IKE

Email: info@koinis.gr | Phone: +30 210 95 11 750 | Website: www.koinis.gr